Red Light on Hub 3

[Lindawhite14]

My hub 3 is showing a red power light instead of the usual white power light. It is solid red and the top half is warm to the touch.  I have seen that this means it needs replacing.  Any advice?

[Kain_W]

Hi Lindawhite14,

Thanks for your post and welcome to the community.

Sincere apologies for the issues faced with your Hub, can we ask firstly have you performed a pin hole reset.

Also where is the box located?

Let us know,

[Lindawhite14]

Thanks for coming back promptly.  Yes we have done a pin hole reset twice.  It is placed in an open position with plenty of air circulation.

[Cardiffman282]

It's fried. Call it in as a fault on 0345 454 1111. 

[Reece_MH · Accepted solution]

Thanks for trying a factory reset, Lindawhite14 - I'm sorry things are still the same.

I'm going to send you a private message, to assist further with this, as we will need to book a Technician visit. Please look out for it in the top-right, white envelope or by tapping your profile picture, and selecting "Messages".

Thanks,