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Red Light and very hot to touch on hub 3

PaigeC
Joining in

We've had a solid red light on our hub 3 for quite some time now. The hub sits on a table in our living room with nothing surrounding it. The box is very warm to touch.

This has been affecting how well the internet has been working in our home and constantly buffering and not loading web browsers/shows. We have followed all instructions on previous forms to help with the red light issue (factory reset, pin reset, completing steps online through virgin medias troubleshooting page) and nothing seems to resolve this. On various occasions we have had to turn the hub fully off for a few hours to allow the unit to cool down properly.

I have a young child and worried incase the box is now faulty and catches fire. Can you advise on how to book an engineer appointment to have the box examined and changed?

 

Paige.

1 REPLY 1

Carley_S
Forum Team
Forum Team

Hi @PaigeC 

Welcome to the community forums 

Sorry to hear of your concerns with the red light on the hub. Most cases this is just a LED error with no major concern., but it is always best to err on the side of caution.
Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 
 

 

Here to help 🙂
Virgin Media Forums Agent
Carley