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Red Light Hub 3 Overheating

gderwent
Joining in

I have a solid red light on my virgin media Hub 3 for over 3 months. I’ve also been having issues with my WiFi dropping on a regular basis. I have called virgin media a few times and every time the advice is different by the technical people. I have done a reset of the wifi router recently and have taken out the wires and plugged them in again. Unfortunately the red light is still coming up.

3 REPLIES 3

gderwent
Joining in

Hi, my VM Hub 3 has been on a solid red light for three months and VM are refusing to help or acknowledge there is a problem. Can anyone suggest a replacement router that can be used unitl I can change contract - or is this grounds for cancelling the contract without cost? Thanks

Matthew_ML
Forum Team
Forum Team

Hey gderwent, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

Thank you trying these steps, I am going to send you a DM.

After the reset did you try this step; 

Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

 

Matt - Forum Team


New around here?

I have sent you a DM, please reply when you can do.

Matt - Forum Team


New around here?