Virgin Hub constant red light

[Seaholly]

I have this issue too, I have followed all the rest procedures and the red light remains, is anyone able to help please?

[Joseph_B]

Hey @Seaholly,

Welcome to the Community Forums and thanks for the post.

Sorry to hear your Hub is having this issue, with this I would like to go about replacing the Hub you have, for this I will need to send out a technician to have a look into this, I will be sending you a private message to confirm some details from you.

Joe