Red light hub 3

[andywoodrow]

Can someone from Virgin please DM me on the very same issue.  My Hub 3 light has been changing to red over the last week or so.  I noticed it started to go Amber and now it's been a solid red for about 5 days.  I've done a reset, I've made sure the hub is in an open space, I've even given it some time turned off.  I've also re-seated the cables and they're all solid (only as someone posted that the light showing red can sometimes indicate that the cables are slightly out?  

Thankyou!!

[Joseph_B]

Hey @andywoodrow,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear you are having this issue with your Hub, with this we would like to go about sending out a technician to look into this with you, for me to do so I will need to send a private message to you.

Joe

[andywoodrow · Accepted solution]

That's all been sorted now thank you.  Engineer has replaced with a Hub 5 and it's all sorted.