Forum Discussion

Apropak's avatar
Apropak
Tuning in
2 years ago
Solved

Port forwarding issue VM can't solve, useless customer service - CHANGE YOUR ISP !!!

This post is to make community aware !!! Stay away from Virgin Media !!! Long story short (as short as possible): I wanted to unblock port 44158 on my router to be able to use Hellium miner, also wa...
poor customer service
Port 44158
Port Forwarding
  • Apropak's avatar
    Apropak
    2 years ago

    Last update :

    Finally very happy !! VM admitted THEIR fault !! Apparently they can see a problem but it can not be fixed at the moment. No further details. English speaking lady (landline number was showing London area, so there is UK based call center, unfortunately not for everyone) was assigned to my case after 3rd complaint (yes VM ignored first 2) and incorrect charges were cancelled. Due to the fact that is VM fault I was offered to cancel the contact without any fee - finally !!! Also apologies for incompetence of all people I talked to. It won't change anything in terms of how Virgin Media works and treat customers but at least I am free from it. No acc credit offered to compensate all together 27 hours on the phone, no surprise here but I don't need any money from them. Got my lesson.

    I was planning to install SKY but finally went with ZEN. Same price, twice faster, STATIC IP as standard - guess what ? Port forwarding works like charm, tested also with my 3rd party router - all perfect !!! Also spoke to them already in regards to different services etc., - Turns out that customer service can be UK based, knowledgeable, friendly, quick and speak clear English !!!

    Conclusion : Nearly every ISP is cheaper or cost same, they are often much faster for same plan. Most of them has UK based customer service with way higher standards and knowledge. What is the point to sign up with Virgin and in case of any problem going through the nightmare with some rep from Bangladesh, India or Mauritius who won't be able to pronounce properly description of your issue not to mention understanding it ?  Rhetorical question in my opinion.

    Save yourself potential hassle and go elsewhere, any ISP literally any ISP will be better and most likely cheaper !!!

    All the best to all forum helpers......and to VM hypnotized fanatics as well 😉 

Apropak's avatar
Apropak
Tuning in
2 years ago

Last update :

Finally very happy !! VM admitted THEIR fault !! Apparently they can see a problem but it can not be fixed at the moment. No further details. English speaking lady (landline number was showing London area, so there is UK based call center, unfortunately not for everyone) was assigned to my case after 3rd complaint (yes VM ignored first 2) and incorrect charges were cancelled. Due to the fact that is VM fault I was offered to cancel the contact without any fee - finally !!! Also apologies for incompetence of all people I talked to. It won't change anything in terms of how Virgin Media works and treat customers but at least I am free from it. No acc credit offered to compensate all together 27 hours on the phone, no surprise here but I don't need any money from them. Got my lesson.

I was planning to install SKY but finally went with ZEN. Same price, twice faster, STATIC IP as standard - guess what ? Port forwarding works like charm, tested also with my 3rd party router - all perfect !!! Also spoke to them already in regards to different services etc., - Turns out that customer service can be UK based, knowledgeable, friendly, quick and speak clear English !!!

Conclusion : Nearly every ISP is cheaper or cost same, they are often much faster for same plan. Most of them has UK based customer service with way higher standards and knowledge. What is the point to sign up with Virgin and in case of any problem going through the nightmare with some rep from Bangladesh, India or Mauritius who won't be able to pronounce properly description of your issue not to mention understanding it ?  Rhetorical question in my opinion.

Save yourself potential hassle and go elsewhere, any ISP literally any ISP will be better and most likely cheaper !!!

All the best to all forum helpers......and to VM hypnotized fanatics as well 😉