Forum Discussion

CC9's avatar
CC9
Joining in
3 years ago
Solved

Can’t fast forward on ITV X?

After lots weeks of being unable to get ON DEMAND, engineer came, didn’t know why, changed a cable to wi-fi. My ITV Hub changed to ITV X. On trying to watching a program on ITV X seems when I try to fast forward or rewind Not applicable comes up!  Tried to get help by phone, no help! Was sent a new remote! Still not working, getting really fed up with VIRGIN and it’s poor customer service! and problems with their service! 

  • Ernie_C's avatar
    Ernie_C
    Very Insightful Person

    The whole point of ITVX is to get you to watch the adverts.

    The STV Player has much the same material but on TV 360 does allow the adverts to be fast forwarded but only at x6.

  • japitts's avatar
    japitts
    Very Insightful Person

    ITV Hub was also changed to ITV-X by ITV on Dec 8th, that wasn't a Virgin Media change.

    If you want to avoid watching adverts on programmes that are broadcast, better to record them rather than rely on VoD

    For content that is only on ITV-X, your complaint should be directed at ITV.

    • PaulH2011's avatar
      PaulH2011
      Superfast

      I have Maxit and when I try to fast-forward it just freezes.  It won't restart, sometimes it will go back to the beginning and start playing, but that's it.  I have to press the TV button or My Shows to get out.  Having just changed from Tivo to V6 BBC iPlayer is now miles better, but ITVX is worse then iPlayer ever was. 'Nifty' it isn't!

      • japitts's avatar
        japitts
        Very Insightful Person

        Maxit is just your TV channel package, it has no bearing on how apps work.

        If a TV box is regularly freezing, there may be a fault with it. But apps not liking fast forwarding or restarting is usually part of the design. It's why recording programmes is usually preferable given the choice.

  • BT, DT. As I said before I can FF through the program at x120 but initial ads has been x2 and embedded ads x6.   C5 doesn't even allow that and they are both unwatcheable for people who have been recording programs to watch later for years and FF through the ads in seconds.  So apart from iPlayer these streaming services are of no use to us.

  • So if you change from Maxit to Mega you lose FF on ITV x

    • PaulH2011's avatar
      PaulH2011
      Superfast

      We have Maxit and it made no difference.  Gave up on ITVx months ago.