Solved: Virgin Hub 3 and Hub 5 port forwarding not working properly.
NOTE: this is might well be, or point one to the solution to a number of issues experienced with the web admin interface (http://192.168.0.1) Apologies for the long post, but I'm hopeful you'll be glad you took the itme to read it once you've finished if you're trying to get port forwarding working on hub3, hub 5, and probably also the hub 4 . I have had a virgin media hub 3 for several years. A long time ago, I managed to set up port forwarding some time ago. I have been trying to switch the port I was forwarding the last few days and have noticed a problem but also a couple of bugs in this area within the admin web interface. I felt certain that these were due to a firmware update that had altered the way the UI worked, introducing a bug, but I'm less certain now. These can be worked around I think, which is likely how I managed the first time all those months ago. First, a note on Using the Hub 3 web admin interface: The hub is VERY slow to respond. DO NOT EVER click refresh on the page, wait patiently (it might take up to 120 seconds to respond for certain operations. This is especially VITAL when you make a change that causes the WIFI connection to be lost to the device using the admin interface, then come back on with your changes applied. When making changes to the routing tables or the WIFI name for example, the WIFI radio is switched off and on 2 or 3 times. If you are trying to use the admin interface, it will make things a LOT less stressful if you wait for it to come up the final time (with internet access). You'll be able to confirm this using a different tab looking at a search engine or news website for example. There is a timeout in the web interface client side (the bit you're using). This will cause the login page to be shown if the web interface (server side) is unavailable for over a certain length of time. Here's the issue to be aware of; the server side timeout for a login is much longer, so, if you try and re-enter your admin password when prompted, you'll be told there is already a session active and thus are unable to log in (there are a couple of different ways the hub has of showing this error, both mean the same - don't try and log in again.). If this happens to you and you're taken back to the login page, wait for the WIFI to come up completely (internet access is a good way to know it is there to stay), and then use the back button in your browser to navigate back to the web interface session you were already using. So, the above described are really just annoying quirks of the user interface, so what are the out and out bugs? There is a scenario where, you can be prompted to apply or ignore changes mid way through making a port forwarding rule. I don't know for sure what causes this but think it could be linked to DNS settings on your client machine (where your browser is that has the web admin interface open) being not set to automatic - which would be the case if you've either installed a DNS server of your own or simply changed your DNS settings from automatic to some third party provider. If you click apply, the router does not check the information is complete, but writes it to the routing table I think as after this point, one cannot open the port forwarding page any longer, you're taken immediately to the login page. I've experienced this on other pages inside the security section with no changes made – for example; filtering. If you enable port forwarding for the UDP protocol, this is applied immediately. forwarding port 80 or 443 to your web server pc (TCP) does not take effect until you have told the hub to restart. I confirmed that it wasn't dynamic IP address linked by first using the network tools inside the admin interface to trace-route to my domain name - it came back with the same IP address that is visible when you use a web page service such as www.whatismyip.com to show the IP address your laptop is appearing as to websites on the internet. Something of note: There is a post on the virgin media forums somewhere about the hub 4 and having the port forwarding ports in ascending order - I haven't proven it, but suspect this was a misdiagnosis of the bug I discovered where a TCP port isn't forwarded correctly until the hub is restarted (which can be actioned from the hub web interface, there is no need to hike out to your router from your home office). There is no logical reason that the order of entries in a routing table would make the slightest difference to how they are actioned (or not). Conclusion: I really hope the above helps. The hub 5 has exactly the same issues so far as I can see, it just responds quicker, so it's considerably less likely that you go around in circles chasing your tail if you don't know the above (the client side UI doesn't have time to time out while the WIFI is restarting for example). Many thanks to the Virgin Media engineers who sat and watched me demonstrate the issue with the hub3 that was driving me nuts. We tried a new hub 3, it seemed to work initially, but then before long, it was borked. I strongly suspect that this is because as the hours of trying to get this very simple feature working ticked by, my patience reduced proportionately. I don't think I'd have re-worked it out so quickly without being given the opportunity to experience the newer version of the hub. I'll never get all those hours spent trying to get this working back, but it is a small consolation that the newer hub is going to make this so much quicker to change in the future and I won't have to experince the above pain again. As an aside, I recall one of the engineers commenting on using Ethernet access for the admin portal being what they've used in the past. I think that this may well alleviate *some* of the pain - assuming the Ethernet access remains on when making changes to routing tables etc within the router (virgin media hub). You'll need a device with an Ethernet port to try this, but if you have one or could borrow one for an hour, I think I'd recommend it if you're using the hub3 for more than just simple wifi SSID or password changes.Port forwarding hive
I'm trying to reconnect my hive hub to my new router via an Ethernet cable. All the lights are working and as expected on the hive hub. When getting onto the hive app the hive hub cannot be found and says it offline After calling hive they've said the following: "As per our conversation, we have determined that the hub is at least connecting to new router in the background however there needs to be a port made available and open for the hub to connect without any blockages. Can you please get in touch with your internet provider and provide them with the following which is port forwarding steps : UDP port 123 (NTP) TCP port 443 (HTTPS) TCP 5671 (AMQPS)" I've contacted virgin and no one has a clue what to do other than charge me for an engineer to come around. I can see I can access port forwarding from security settings on my hub but unsure how to set this to the right settings to meet he above before I contact hive back. Please could someone help tell me what I need to do below?  DMZ random disconnects
I had DMZ Enabled on my Network since I need port 25 for my mail server but VM blocks it from being port forwarded, But on my computer this seems to randomly disconnect from Games, Discord. I also tested this on my phone with the issue seeming to be on all devices on the network ( I cannot test the device that the DMZ is on since it is a server ). After disabling it for testing it, My internet seems to be constant and as not cut out once since I have disabled it. Could I call VM to get them to unblock it? Will they unblock it? Why is it blocked in the first place? ( I looked online and it only said SMB and smth else but not port 25 )Phantom Ethernet Connection
Bit of a head scratcher here. I've been trying to port-forward for my desktop's minecraft server via its ethernet connection, but while I've managed to set up DHCP for my computer & port forward to it, the (3.0) hub continually insists that there are no devices connected via ethernet... Given that I can turn off my computer's wifi connection and still access the internet via the ethernet adapter, and ipconfig reports I'm happily bound to 192.168.0.112 (as I defined in DHCP settings) I'm somewhat stumped. Ordinarily this would be a minor curiosity and little more since I am -in fact- still connected to the net, but people connecting to the minecraft server via the external ip seem to have massively strangled connections. They can find the server and connect, but then experience phenomena demonstrative of an unworkably sketchy connection (connection time-outs, infinite loading). Are these things connected? Is there some setting I've missed somewhere that might be choking my connections? I've got firewall rules set inbound & outbound for both TCP & UDP on the relevant port... So what's going on? Why does my ethernet connection seem intent on pretending it doesn't exist?Has anyone got Port Forwarding to work on the Hub 5 when NOT in modem mode.
Hopefully a simple question..... Has anyone got Port Forwarding to work on the Hub 5 when NOT in modem mode. I have tried everything, though granted their isn't much to try as it's quite straightforward. I used to use this on my Hub 3 then had an upgrade a few weeks ago and cant port forward. Trying to port forward 25565.Simple Port Forwarding Hub 5 Not Working
Hi everyone, I have been doing a simple Port Forwarding task with the Hub 5. I have done this before with previous Hubs countless times and not had any issues, but can not work out what has gone wrong this time. I have a simple set up of just a desktop PC and the Hub 5, no Raspberry Pis or additional router/modems involved at all. This is all just so I can host a video game server. Is there something I am missing, or is this an issue with the Hub 5? I have seen multiple posts about how Port Forwarding seems temperamental at best with the Hub 5 and many have had to downgrade back to Hub 3/4 to get that functionality back. Things tried/checked so far. Double checking all Port Forwarding related rules. No Duplicates, correct public and private IP address, etc Checked any firewalls that may cause issues in Windows or the Hub itself. Added rules in that allow access through those ports and tried an attempt with the firewalls deactivated. Tried it with a different desktop entirely (changing the private IP etc to match the new device etc) Contacting VM support who don't seem to understand the issue but also don't seem to want to elevate it. Only feedback I am getting is to reset the router, which I have gone along with to no avail. Checked the game server itself is working and can be connected to via the local network Checked numerous different website port checkers, none of which can connect. Tried it with and without UPnP, DMZ and DHCP enabled. Plenty of restarts of all the devices involved and the Hub itself. I am not really sure where to go next outside of requesting an older Hub or buying more equipment myself, which is obviously something I would rather not do. I have done this enough times with previous Hubs and not had any issues outside of the odd stupid mistake where I didn't notice my Private IP for the device changed etc, so I think I have covered all my bases and not made a mistake on my end.Kicked Out While Accessing Port Forwarding Page - Hub 3
Hi whoever is out there, I'm trying to forward a new port for my home server, as I have done many times before over the last couple of years. As of recently, I've been unable to access the port forwarding page under security for any purpose, such as adding or removing an existing rule. The apparent reason is that while waiting for the page to load (which takes a very long time), I am returned to the login screen, and am no longer authenticated. All other pages load correctly, even if taking a long time to load. I can log in and try again to access the port forwarding page, however, the outcome is the same as before. I've tried to remedy the issue by: - Restarting the Hub - Waiting for days on end - Repeating attempts to access, hoping the issue is a fluke I don't have many clues to work with here, and all forums appear useless with my issue, I'd greatly appreciate any assistance as I'm at my wits' end with this provider. Cheers.
