Permanent Red Light on Hub 3

[jamesb0210]

Hello,

My Hub 3 router has recently been displaying a solid red light on the front. I've followed all the recommended instructions on how to correct this issue, but no luck.

The router itself is slightly warm but not enough to where I would say it has been overheating, and currently my WiFi has been working normally, albeit with the odd interruption in connection before it restores itself. Also, the router itself has always had access to sufficient ventilation, so logic tells me that this router is simply on the way out.

Please could you look into this, as I have tried the WhatsApp business account approach with satisfactory no response to date. Thanks.

[Paul_DN]

Hi jamesb0210,

Thank you for reaching out to us in our community and welcome back, it has been a while, hope you have kept well, we are sorry to hear your Router has a solid Red light which can indicate overheating, we can see that you have already tried recommended fixes which haven't worked, if you have already checked all connections are firm and tight and done a 1 minute pin reset on the Router and it hasn't worked it may be worth trying this again making sure it is done for a timed 1 minute.

So I can help and arrange an Engineer if needed, I have sent you an invite into a private chat, please click on the white envelope to accept.

Regards

Paul. 

[jamesb0210]

I have tried the 1 minutes pinhole reset but the red light is still illuminated on the router.