Packet loss every day between 4pm and 12am exactly

[gsb1]

Every day for the last week I've been experiencing packet loss that starts at almost exactly 4pm and finishes at exactly midnight. 

Have tried pin hole reset of router as advised. Have had a monitor set up but it's saying that my network is fine when it obviously isn't.

Broadband quality monitor link: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/39f93290cfb56146d9819067c5c9d164d25c4c50

[Client62]

Do you see connection issues in the VM Hub status tabs for Upstream and Downstream signal levels & errors ?

[gsb1]

How do I find that information?

[Client62]

Connect to the Hub at http://192.168.0.1/  in a web browser.   Don't log in.
  
Follow the link Check router status this is below the log in dialogue box.
You will then see tabs Downstream & Upstream.

[gsb1]

I can't see that option

[Client62]

Look like you have never signed into the Hub 3 menus.

Login with the Hub 3s' numeric password.

The same info can then be found in the Hub menu at :

Advanced settings >> Network status >> Router status ...  ( Downstream & Upstream )

[gsb1]

Downstream:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	195000000	3.2	40	256 qam	8
2	139000000	3	38	256 qam	1
3	147000000	2.9	38	256 qam	2
4	155000000	2.7	38	256 qam	3
5	163000000	3	38	256 qam	4
6	171000000	3	38	256 qam	5
7	179000000	3.2	38	256 qam	6
8	187000000	3.2	38	256 qam	7
9	203000000	3	38	256 qam	9
10	211000000	2.9	38	256 qam	10
11	219000000	2.7	38	256 qam	11
12	227000000	2.5	38	256 qam	12
13	235000000	2.4	38	256 qam	13
14	299000000	3.5	38	256 qam	21
15	307000000	3.5	40	256 qam	22
16	323000000	3.9	38	256 qam	24
17	331000000	3.7	38	256 qam	25
18	339000000	3.7	38	256 qam	26
19	347000000	3.7	38	256 qam	27
20	355000000	3.9	38	256 qam	28
21	363000000	4	40	256 qam	29
22	371000000	4	40	256 qam	30
23	379000000	4	38	256 qam	31
24	387000000	4	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	21	0
2	Locked	38.6	7	0
3	Locked	38.9	11	0
4	Locked	38.9	8	0
5	Locked	38.9	8	0
6	Locked	38.9	25	2024
7	Locked	38.9	21	0
8	Locked	38.6	20	0
9	Locked	38.9	10	0
10	Locked	38.9	12	0
11	Locked	38.9	16	0
12	Locked	38.9	12	0
13	Locked	38.9	10	0
14	Locked	38.9	18	0
15	Locked	40.3	16	0
16	Locked	38.6	19	0
17	Locked	38.9	18	0
18	Locked	38.9	26	0
19	Locked	38.9	25	0
20	Locked	38.9	26	0
21	Locked	40.3	33	0
22	Locked	40.3	39	0
23	Locked	38.9	40	0
24	Locked	38.6	55	0

[gsb1]

Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	47.8	5120	64 qam	3
2	23600000	47.3	5120	64 qam	5
3	30100000	47.3	5120	64 qam	4
4	43100000	47.8	5120	64 qam	2
5	49600000	47.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	259	0
2	ATDMA	0	0	24	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	11	0
5	ATDMA	0	0	3	0

[gsb1]

As usual, packet loss stopped just after midnight last night 

[Walker94]

Having the same issue mines from 8 at night till 5-6-7 in the morning