PS4 speed issue with Hub 3.0

[AHuss786]

Hi, I recently moved to Virgin and everything is going well so far except the PS4. I tried connecting with Ethernet, I get around 150 mbp download and 3 mbp upload. Same with wireless. I keep lagging a lot and I need help with this.

Any help will be appreciated, thanks. 

[Megan_L]

Hi AHuss786,

Thanks for your post and welcome to our Community Forums! 🤗

I'm glad to hear you're enjoying our services but understand you may be having an issue with your PS4 console. 

One thing to know is that the speed test via the console is not reliable and sometimes shows a lower speed than what you're actually getting.

If you could do a Speed Test on a mobile/tablet/laptop near the PS4 and post the results, we can then take a look at the actual speeds to see if there is an issue.

A wired speed test would be best via a laptop if possible as this will give you a fully reliable result.

I have taken a look at your services on my side and can see your speeds to your Hub are good, although you've had a couple of small disconnections. 

Thanks,

Meg

[AHuss786]

this is with wired connection

[Client62]

93.68Mb/s Download is about the maximum for a 100Mb/s Ethernet cable connection.
26.27Mb/s Upload is fine, assuming you are on M250.

I read the PS4 has a 10/100/1000 Ethernet adaptor so perhaps there is a 10/100 switch
or a defective network cable limiting the download speed.

If you can get the PS4 connected to the VM Hub at 1000Mb/s,
re-run the speed test and see if the download figures improve.

[AHuss786]

Normally on the PS4 i get 200+ mbp and yes im on M250. I don’t have a 1 Gig network so I won’t be able to rerun tests 

[Client62]

So how is the PS4 "normally connected" that results in seeing 200Mb/s + ?

[Megan_L]

Thanks for coming back to me Ahuss786, that speed test isn't showing the best speeds which must be frustrating for you.

Thankfully, I've taken a second look at your services this morning and my system is now showing a lot of issues with your Hub's specs.

This could be the root cause of the issue so I am keen to get it fixed via an engineer visit.

I'll send you a PM now to get it booked in 👨‍🔧

Speak soon!

Meg

[AHuss786]

Wired connection. It goes up and down. When i first installed the Ethernet, it was running normal speeds. Which is 200+ mbp download but the upload speed was bad. 

[AHuss786]

Oh okay. Thanks

[Megan_L · Accepted solution]

Hi AHuss786, 

Thanks for chatting with me in our PM's, I'm glad I was able to get your engineer visit booked in. 

If you need to check, change or cancel the visit you can do so on your Online Account 👨‍🔧

Please let us know how it goes!

Meg