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Noisy WiFi Pod

boxer
Dialled in

One of my WiFi pods makes a loud noise like a fan running is inside and it is about to take off.  The other one has never made this noise, any one else had this problem?

1 ACCEPTED SOLUTION

Accepted Solutions

Ayisha_B
Forum Team
Forum Team

Thanks for your time via PM @boxer

I have arranged for a replacement WiFi Pod to be sent out to you and that should be with you within 3 - 5 days. If you could return the faulty Pod back to us in the same packaging that would be great - a returns label should be sent with the new pod.

Let me know how you get on 🙂

 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


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17 REPLIES 17

Ayisha_B
Forum Team
Forum Team

Hi @boxer,

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear one of your Pods is making a loud noise. This does sound faulty so I will pop you a PM now and take a closer look into this.

In the mean time, please ensure that the equipment is powered off over night and when left unattended.

Thanks

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ayisha_B
Forum Team
Forum Team

Thanks for your time via PM @boxer

I have arranged for a replacement WiFi Pod to be sent out to you and that should be with you within 3 - 5 days. If you could return the faulty Pod back to us in the same packaging that would be great - a returns label should be sent with the new pod.

Let me know how you get on 🙂

 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Sushi100
On our wavelength

Hello. I have the same problem with a pod I have had for a few weeks. It's in a room we don't use often & yesterday I noticed a red flashing light on it & a whirring sound. I have disconnected it, but should I request a replacement? 

Yea, they told me to turn it off and arranged a replacement 

Hi @Sushi100

Welcome back to the community. 

Sorry to hear you're also having issues with your WiFi pod. I can see that you have since been in touch and discussed this with our team. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent
Carley

Mine has started doing exactly the same !! Is this common ? How do I arrange a replacement as well please ? 

Hi kimphilips, thanks for the message and welcome back to the forums. 

I am sorry to hear that you are having issues with this. 

I will send you a PM

Chris. 

Hi, I also have this issue now, I have 2 pods but one has started making this fan/whirring noise.

Hi auzzylad,

A warm welcome and thanks for posting on our community forums. We're sorry to hear that you too are having issues with a noise coming from your pods.

We would like to investigate this issue further for you. I'll pop you over a private message to take some details, please click on the envelope at the top of the page to accept the chat.

Kin regards Jodi.