Forum Discussion

StillHoping's avatar
StillHoping
Tuning in
2 years ago

Latency and Packet Loss Spikes for Months, Are These Power Levels Normal?

Hey everyone, for the last few months we have been having very high packet loss and latency spikes (ranging from only a few seconds to a few hours at a time). For a quick example here is the connecti...
latency
outage
packet loss
power
Power Levels
spikes
Beth_G's avatar
Beth_G
Icon for Forum Team rankForum Team
2 years ago

Hi StillHoping

Thanks so much for popping into router mode for us. We've had a look at the data across Samknows and our internal systems and we can't seem to see any issues at all. All your power levels are in spec. Your speeds to the Hub have been very consistent and there's been no disconnections logged over the past week.

We really appreciate you providing the data recorded from SmokePing, however would you please be able to start a Broadband Quality Monitor graph so we can monitor your broadband performance that way?

Let us know 😊

StillHoping's avatar
StillHoping
Tuning in
2 years ago

Hi Beth_G, thank you for investigating. We switched back to our router and we can't use BQM as it refuses to respond to ICMP from WAN.

However we have been experiencing very high latency today and I am switching back to the router as we speak. If you could investigate that would be appreciated.

 

For some quick SmokePing comparisons (Google):

Router:

The modem has a very high latency for some reason (connecting to 192.168.100.1):

 

This actually makes me think this might be something with the Superhub 3. Let me know if you have any thoughts.

  • StillHoping's avatar
    StillHoping
    Tuning in
    2 years ago

    Restarting helps for about 2 minutes but then we are immediately back to high latency.

    Edit: 5 minutes after restart latency is back to where we would expect.

     

    This does make me wonder if there is a bad process running on the SuperHub 3 to cause this.

     

     

     

     

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 years ago

      Hi StillHoping, 

      Thanks for keeping us posted in the Community. We're sorry to hear you're continuing to have issues. 

      Taking a look at things this end, it looks as though the Networks team raised a fault in the area. This has since been resolved so can you reboot the hub and let us know if things have improved?

      Many thanks,