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Zoob's avatar
Zoob
Joining in
7 months ago
Solved

Is this normal?

Hi All, just had my 1 gig installation yesterday, 1st time with Virgin, and i noticed that they fibre optic cable coming into my house has been stripped of its shielding...and it exposed to the elements....is this normal?. Not sure if i should get the installers back out..pic below 

 

 

  • Adduxi's avatar
    Adduxi
    7 months ago

    IMHO that's a bad job.  The outer sheath should be present, even to prevent chaffing on the fibre optic cable. My Openreach fibre install has the sheath right up to within a couple of inches of the internal ONT.

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    7 months ago

    IMHO that's a bad job.  The outer sheath should be present, even to prevent chaffing on the fibre optic cable. My Openreach fibre install has the sheath right up to within a couple of inches of the internal ONT.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    7 months ago

    Hi Zoob 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to see this 😔

    In order to look into the matter for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel