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Issues with Hub 4

JoeL4
Joining in

I am having an issue with my Hub4; the wifi is intermittently cutting in and out. I have tried rebooting the hub - several times - but, makes no difference. I tried a "60 second reset" but, this has not helped. I have also tried many many times to connect to the Hub via the VM Connect app - but the hub is always "not found". Finally, I have tried to login to the Hub via http://192.168.0.1/ - however, all I get is a blank white screen.

I guess there is an issue with my hub but I have no idea now how to fix it? Its quite frustrating. 

10 REPLIES 10

Client62
Legend

"all I get is a blank white screen" 

the classic fault, Hub 4 admin menu death, VM Connect app will not work and any VM Pods are likely to be off line

Press RESET for 60 seconds again, then leave the Hub 4 powered on to recover. 

Do not use the VM Connect app.    See if this restores the Hub 4 admin menu to a working state.

If you don;t make any progress contact VM Customer Support and demand a replacement Hub.

Sephiroth
Alessandro Volta

Client 62 means that you should ensure that the wretched CONNECT app is not active in your smart mobile device.

I advise that you dump the Pods.  They will always give you grief because they cannot work without the wretched CONNECT app.

 

Seph - ( DEFROCKED - My advice is at your risk)

Zach_R
Forum Team
Forum Team

Hi @JoeL4,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you're having some trouble with your Hub 4's Wi-Fi service along with connecting it to the Connect App. Is this ongoing today? If so, have you tried removing and then reinstalling the app? Can you also confirm if your wired connection is also impacted at all?

Thanks,
 


Zach - Forum Team
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pineman
Tuning in

This has been an issue for some considerable time and the Forum Team are well aware of it, well some of them are!

I received this response about a week ago.

'We're sorry to hear you're having continues issues with accessing the Hub 4 settings page and the Connect App. 

We're aware of an issue and this has already been raised to the relevant teams. They are working on this and once we have more information, we'll let you know. 

 

Kath_F
Forum Team'
'I used to be paranoid but now I just worry all the time'

Sephiroth
Alessandro Volta

This can't be difficult to fix.  It requires the COONEXT app, a Hub 4, a deep dive on CONNECT app code (with diagnostic traps turned on) until they've solved it.  It gets more challenging if the firmware needs to be amended but I would have thought that mitigating code could be put into the wretched CONNECT app.

Seph - ( DEFROCKED - My advice is at your risk)

Hi Zach - no, haven't tried removing and re-installing app. Will try this. Wired connection is operating well.

 

Sephiroth
Alessandro Volta

Zach's suggestion isn't gonna work.  I know you'll try it because he's asked for it - but I'm sure your hopes aren't high.  It might improve if they give you a Hub 5 instead of the Hub 4 - but that Hub has its current share of problems too, none-the-least with DHCP operations.

If you're not using VM's stupid Pods, then it's best to delete the wretched CONNECT app so that it cannot screw your router up.  Power Reboot the Hub and you should have access to the Hub's GUI.  You can control everything from there.  The fancier features of the wretched CONNECT app can be ignored - as they are by the tens of thousand who are wise the wretchedness of that app.  Good idea, crap delivery by VM and even crappier support because this has been going on for months.

If you do have Pods, send them back to VM as not fit for purpose because of the wretched CONNECT app.  Seriously.  Installing your own mesh WiFi system, free from the stupid ties that VM impose with their stupid Pods may cost you a bit of dosh.  But you won't look back in regret over such a wise move.

Me?  What do I use with my Hub 4?  Modem mode, may own router and mesh.  It minimises use of anything VM have produced and simply enjoys the excellent broadband circuit performance.

My whatsit's a kipper if anyone reasonable disagrees with me.

Seph - ( DEFROCKED - My advice is at your risk)

pineman
Tuning in

'My whatsit's a kipper if anyone reasonable disagrees with me.'

Not disagreeing with you but removal of VM Connect and a Power Reboot made no difference and certainly didn't give me access to the Hub GUI like I used to get with the Hub3.

As you rightly say it's been an issue for a long time but not all of the 'Forum Team' seem to be aware.

'I used to be paranoid but now I just worry all the time'


@pineman wrote:

'My whatsit's a kipper if anyone reasonable disagrees with me.'

Not disagreeing with you but removal of VM Connect and a Power Reboot made no difference and certainly didn't give me access to the Hub GUI like I used to get with the Hub3.

As you rightly say it's been an issue for a long time but not all of the 'Forum Team' seem to be aware.


That's disappointing.  When I put my Hub 4 into router mode a few weeks ago to try out what I have been advising, I installed the wretched CONNECT app and sure as eggs, the Hub 4 GUI was inaccessible.  I removed the wretched CONNECT app from my iPhone, rebooted the Hub 4 and voila, GUI was available.  Of course, then straight back to modem mode.

Seph - ( DEFROCKED - My advice is at your risk)