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Hub4

Cazza1234
Tuning in

I currently have connection issues with the Hub4. 
My hub will suddenly drop out and disconnect my devices but then reconnect a few moments later which is very strange. I have tried contacting Virgin help but no one seems to want to sort the problem and I just keep being passed around to different teams without actually getting a solution. I have also tried to connect to the app but that won’t work either as it can’t find my hub, even after resetting it. Has anyone else ever had this issue? 

4 REPLIES 4

Mr-Dice
On our wavelength

Same here  .  The Hub 4 has been playing up   . It took me many hours and luck putting my Hub4 into modem mode last night for my Orbi router and satellites . The problem  can't  be solved  on your end  so don't  let them have  you  believe that . You'll  have to wait for Virgin  to fix their end .

Client62
Legend

Almost every failed Hub 4 mentions the dreaded VM Connect app ... take a read at this ...

https://community.virginmedia.com/t5/Networking-and-WiFi/VM-Connect-breaks-my-Hub-4/td-p/5538166

Thank you

Thank you. Just always seems to be blamed for things not working when now it seems that the hub4 isn’t that great.