Hub3 Log in Password not working

[BrendanMacNeill]

I'm trying to reset my wifi password but cannot get into the settings page of the Hub3.0. I've done a reset 3 times (20 seconds +) but the PW on the base of the unit is not being recognized and I get timed out after each attempt. Getting to be a PAIN. 

[Client62 · Accepted solution]

Regardless of what the VM notes may say...

Press RESET for 60 seconds, then leave the Hub 3 powered on to revert to the factory settings.

[BrendanMacNeill]

Thanks Client 62. If only Virgin's instructions were accurate ......