Hub red light

[MalandBren75]

My virgin hub is showing a red light. It is cool to touch and is well ventilated also everything is working as it should, this forum recommends a new hub is required is this correct and if so how do I get one as I can’t get through on 150

[BillBudd]

Do you know what version of hub you have?  Are you operating the hub in router or modem mode?

[MalandBren75]

hub 3 and using as router mode

[MalandBren75 · Accepted solution]

Finally managed to get through to 150 they ran tests to say all is ok and that the red light is normal, I find this strange as VM guidance says it is a problem and this has never been on in the past

[Martin_N]

Hi MalandBren75,

Thank you for your post. We are more than happy to look into this for you. 

I will private message you now to confirm your details. 

^Martin

[MalandBren75]

• I have sent you information required and you are yet to respond from several hours ago 

[MalandBren75]

• Well this is great, I answered all the questions asked in direct message and that was last I heard from VM despite me asking several times for a response, I find this so rude.

[magdalena20]

I have the same problem. Red light on hub, but was working - until now. It’s been on and off. I have reset the hub and now we lost internet completely.

[MalandBren75]

• An engineer came out and said red light means there is an issue and swapped it straight away and everything has been fine since

[Matthew_ML]

Glad to hear a tech has come and fixed this for you.

If you need anything going forward you know where we are.