Hub keep flashing amber light

[kevinkot]

From time to time, the Hub keeps flashing amber/ yellow light without internet connection. I had called the virgin customer helpdesk and it said my area did not have any network issues. The connection can be rebuilt after reboot the hub but it can’t last long. This situation has already last for two weeks now. Can someone please give me advice? Thanks.

[jbrennand]

Can you check for any “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

[Steven_L]

Hey kevinkot,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router and connection at the moment. 

I can see that you have spoken to the team since you last posted, have they been able to get your issues resolved?

Kind Regards,

Steven_L

[kevinkot]

Hi Steven,

This issue has not solved. Ever thought I have changed a new hub 4, but the indicator still having the flashing green/ amber. I could not access to internet for whole day. I have no idea how to solve the problem.

[Sabrina_B]

Hi @kevinkot 👋.

Thanks for the update on this. Have there been any changes since this update. Are you aware of the outage that is in your area at this moment, it does have an estimated fix date of today 15th March at 6pm. 

Sabrina