Hub 5 in modem mode

[adnauseam]

Hi, I have a full mesh system in the house and a HUB 5 that when I put into modem mode I get no internet connection what so ever from any port.  Mesh is setup up correctly with dynamic IP but it just won't find any connection to the internet at all.
Mesh is Tp-link Deco XE 75
I'm only connecting one ethernet cable to the hub while in modem mode

Any help would be appreciated.

Thanks

[carl_pearce]

Have you rebooted the HUB 5 since being connected to the Deco?

If you are still struggling it may be worth trying connecting a wired device to the HUB 5 (Disconnect the Deco), then rebooting, to see if that sees an internet connection.

[legacy1]

Proxy ARP on some VM networks might cause problems for mesh I just don't think they work well as routers do.

[Tudor]

When going to modem mode with any hub you must follow a set sequence.

How to put a VM hub into modem mode:

1) Access your hub on 192.168.0.1, sign on and put it into modem mode. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Best done from a wired connection.

2) Turn off the hub and disconnect any Ethernet cables

3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP (for some routers or mesh this may have to be done in router mode before entering modem mode)

4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. On a Hub5 use port 4.

5) Turn on the VM hub.

6) You should now be able to access the internet and the hub will now be on 192.168.100.1

Note1: this only needs doing once for each new router or when VM changes your WAN IP address.

Note2: If you have a Hub4 and your own router is NOT 192.168.0.1 then it’s possible that you can still access the VM hub on 192.168.0.1

[adnauseam]

I have rebotted yes, I can't even get an internet connection in modem mode just connecting a single laptop via a wired connection.  It's really strange

[adnauseam]

Thanks for the reply.

I've follwed this step by step and still nothing.

[Tudor]

What is the colour of the LED on the Hub5? You could try a pin-hole reset of the hub and go through the sequence again.

[adnauseam]

I've tried the pinhole reset and when I put the hum into modem mode the front turns green, which I believe is correct.