Forum Discussion

Bazzab1975's avatar
Bazzab1975
Tuning in
3 years ago

Hub 5 Router Wi-fi inconsistent and unstable.......Don't take it!

Hi all and VM, Posted the below on Friday 21st Oct on an existing thread.  Now starting my own to hopefully get a response from VM Found this post while searching for answers to why my Hub 5 is so ...
Hub 5
inconsistent
poor customer service
slow wi-fi
unstable
jbrennand's avatar
jbrennand
Very Insightful Person
3 years ago
Lets start from first principles. Can you do a speed test exactly like this so you can see what speed is being delivered from VM into the Hub - i.e. - not out of it over wifi.

And check the links at the bottom
_______________________________________________________________________

Connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p/5065927
  • Bazzab1975's avatar
    Bazzab1975
    Tuning in
    3 years ago

    Hi jbrennand,

    Thanks for replying.

    The issue isn't related to the connection to my home - I've already checked this.  It's purely related to poor/low/unstable wi-fi.  When I've experienced slow/low download speeds I've connected my laptop directly to the router achieved 800+mbps.

    I followed the link to the Samknows Realspeed and copies the results below.  As you can see, wifi speed is reasonably fast today, however, on Friday and previous days, the speed has been as low as 29mbps and static at the speed for considerable periods of time.

    I've also started to run a BQM to check the connection to the router over an extended period of time.  I've only just set that up 4hrs ago so its early days but hopefully this will be able to track problems more accurately.

    • Paul_DN's avatar
      Paul_DN
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Bazzab1975,

      Thank you for reaching out to us in our community and welcome, sorry to see you were facing issues with WIFI, looking at the Real Speed results the right speed is hitting the Router, this points to a device/ WIFI issues, I was able to locate you on our system with the details we have for you and cannot see any issues at all.

      Regards

      Paul.

      • Bazzab1975's avatar
        Bazzab1975
        Tuning in
        3 years ago

        Hi Paul, the WiFi improved significantly and has been great for the last 2 to 3 weeks however, tonight it's back to the same slow slow speeds.  Download speeds have been 20 to 30mbps all night and occasionally prevented Web pages from opening. 

        Nothing has changed in my home and no additional devices have logged into my router.

        Really frustrating. 

         

        Could you please investigate and advise? 

        Thanks 

        Very frustrating.