Hub 5 Keeps Randomly Dropping
Virgin Media upgraded my wifi router to the Hub 5 but now I lost connection roughly every hour for roughly 2mins. It’s incredibly annoying. I have Amazon Eero mesh wifi set-up (which was working fi...
Forum Discussion
Hi,
Thanks for this, as requested…
Downstream
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
| 1 | 139000000 | -1.6 | 41 | QAM 256 | 1 |
| 2 | 147000000 | -1.1 | 42 | QAM 256 | 2 |
| 3 | 155000000 | 0.8 | 42 | QAM 256 | 3 |
| 4 | 163000000 | -1 | 42 | QAM 256 | 4 |
| 5 | 171000000 | 0.6 | 42 | QAM 256 | 5 |
| 6 | 179000000 | 0.1 | 42 | QAM 256 | 6 |
| 7 | 187000000 | 0.9 | 43 | QAM 256 | 7 |
| 8 | 195000000 | 1.9 | 43 | QAM 256 | 8 |
| 9 | 203000000 | 2.1 | 43 | QAM 256 | 9 |
| 10 | 211000000 | 2.8 | 43 | QAM 256 | 10 |
| 11 | 219000000 | 2.9 | 43 | QAM 256 | 11 |
| 12 | 227000000 | 3 | 43 | QAM 256 | 12 |
| 13 | 235000000 | 2.7 | 43 | QAM 256 | 13 |
| 14 | 243000000 | 3.1 | 43 | QAM 256 | 14 |
| 15 | 251000000 | 3.3 | 43 | QAM 256 | 15 |
| 16 | 259000000 | 4 | 43 | QAM 256 | 16 |
| 17 | 267000000 | 4 | 43 | QAM 256 | 17 |
| 18 | 275000000 | 4.3 | 43 | QAM 256 | 18 |
| 19 | 283000000 | 4.3 | 43 | QAM 256 | 19 |
| 20 | 291000000 | 4.7 | 44 | QAM 256 | 20 |
| 21 | 299000000 | 4.7 | 44 | QAM 256 | 21 |
| 22 | 307000000 | 4.9 | 44 | QAM 256 | 22 |
| 23 | 315000000 | 4.8 | 44 | QAM 256 | 23 |
| 24 | 323000000 | 4.9 | 44 | QAM 256 | 24 |
| 25 | 331000000 | 4.5 | 44 | QAM 256 | 25 |
| 26 | 339000000 | 4.4 | 44 | QAM 256 | 26 |
| 27 | 347000000 | 4.2 | 44 | QAM 256 | 27 |
| 28 | 355000000 | 3.8 | 44 | QAM 256 | 28 |
| 29 | 363000000 | 3.6 | 43 | QAM 256 | 29 |
| 30 | 371000000 | 3.4 | 44 | QAM 256 | 30 |
| 31 | 379000000 | 3.6 | 44 | QAM 256 | 31 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
| 1 | Locked | 41 | 0 | 0 |
| 2 | Locked | 42 | 23 | 47 |
| 3 | Locked | 42 | 22 | 63 |
| 4 | Locked | 42 | 35 | 42 |
| 5 | Locked | 42 | 27 | 40 |
| 6 | Locked | 42 | 14 | 27 |
| 7 | Locked | 43 | 11 | 59 |
| 8 | Locked | 43 | 24 | 57 |
| 9 | Locked | 43 | 20 | 46 |
| 10 | Locked | 43 | 22 | 63 |
| 11 | Locked | 43 | 21 | 51 |
| 12 | Locked | 43 | 10 | 58 |
| 13 | Locked | 43 | 2 | 0 |
| 14 | Locked | 43 | 0 | 0 |
| 15 | Locked | 43 | 0 | 0 |
| 16 | Locked | 43 | 0 | 0 |
| 17 | Locked | 43 | 1 | 0 |
| 18 | Locked | 43 | 2 | 0 |
| 19 | Locked | 43 | 0 | 0 |
| 20 | Locked | 44 | 87 | 2247 |
| 21 | Locked | 44 | 104 | 1987 |
| 22 | Locked | 44 | 303 | 1957 |
| 23 | Locked | 44 | 150 | 2016 |
| 24 | Locked | 44 | 3 | 0 |
| 25 | Locked | 44 | 172 | 1853 |
| 26 | Locked | 44 | 247 | 2105 |
| 27 | Locked | 44 | 176 | 2210 |
| 28 | Locked | 44 | 91 | 1964 |
| 29 | Locked | 43 | 158 | 2185 |
| 30 | Locked | 44 | 69 | 49 |
| 31 | Locked | 44 | 209 | 2185 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
| 0 | 49600000 | 49.3 | 5120 | QAM 64 | 9 |
| 1 | 43100000 | 48 | 5120 | QAM 64 | 10 |
| 2 | 36600000 | 47 | 5120 | QAM 64 | 11 |
| 3 | 30100000 | 47 | 5120 | QAM 64 | 12 |
| 4 | 23600000 | 46.3 | 5120 | QAM 64 | 13 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
| 0 | ATDMA | 0 | 0 | 0 | 0 |
| 1 | ATDMA | 0 | 0 | 0 | 0 |
| 2 | ATDMA | 0 | 0 | 0 | 0 |
| 3 | ATDMA | 0 | 0 | 0 | 0 |
| 4 | ATDMA | 0 | 0 | 0 | 0 |
Network Log
Time Priority Description
| 19-03-2023 20:30:45 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 20:28:54 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 20:28:46 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 18:28:17 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 18:26:50 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 18:26:47 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 18:17:05 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 18:14:14 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 18:14:13 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 13:28:02 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 13:26:44 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 13:26:44 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 12:57:56 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 12:56:32 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 12:56:24 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 12:05:18 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 12:05:18 | notice | US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 11:03:31 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 11:03:31 | notice | US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 11:00:54 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 10:59:25 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 10:59:18 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 09:33:54 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 09:32:58 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 09:32:30 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 09:16:26 | notice | CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 09:15:06 | notice | CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 09:15:04 | warning | MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 09:13:45 | notice | US profile assignment change. US Chan ID: 14; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 09:13:45 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 08:04:16 | notice | US profile assignment change. US Chan ID: 14; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
| 19-03-2023 08:04:16 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Ashleigh_C
Forum Team
Forum TeamHi there Covad1983
I'm so sorry to hear that these issues have continued, I have had a look on our side and I can see there are a few issues that I do think would require another visit from an engineer to best resolve.
I will pop you a PM now so we can arrange this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.