cancel
Showing results for 
Search instead for 
Did you mean: 

Hub 4 Admin problems

Tholly
Joining in

I've factory reset my hub 4, but I still can't log in. Whatever password I use does not work. Has anyone had any luck with a solution to this?

Thanks

5 REPLIES 5

Client62
Hero

Did you press reset for 60 seconds and then leave the Hub powered on to revert to the shipping condition ?

If yes, and the admin menu still does not work or the Hub password from the sticker is rejected, request a replacement Hub.

Hi Tholly,

Thanks for posting and welcome to our community  😊

Sorry to hear you're having some issues with the hub, have you been able to try a reset as Client62 has suggested?

Let us know if you still need help with this.

Alex_Rm

Maybay22
Joining in

Im having the exact same issue with hub 4. VM connect app can't find hub or pod.

Hi @Maybay22 👋.

Thanks for reaching out to us and welcome to the Community Forums, apologies for the issues that you are having with the Connect App. Can we ask have you ensured that you have updated your phone as the latest version of the app. Also if you have removed the app and re-installed and logged back in?

Do you get any error messages, and have you tried searching manually using the camera option to scan the barcode on the Hub?

Please do let us know.

Sabrina

jimbo_hippo
Tuning in

Tholly, apologies in advance if I'm about to insult your intelligence but if you're talking about logging into the actual hub to tweak settings you need the password printed on the bottom of the hub. I only share this info because in a moment of low brightness for my brain, I did just this last week with another device, trying all the passwords under the sun until I realised the admin password is different and (in my case) had reverted to the factory one printed on the actual unit. 

Again, apologies if I've misunderstood your issue. Just throwing it out there.