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Hub 3 has permanent Red light on

Mike_R3
Tuning in

My virgin Hub 3 has had a red light on instead of white for well over a month.  I have tried all the suggestions online such as turning off for 30mins to let it cool down and performing a hard reset but nothing seems to cure it.

The hub is working ok but I am bothered by this in case its not secure or something 

Can anyone advise?

Thanks

 

 

3 REPLIES 3

Client62
Legend

It can be the Hub 3 LED is fading or it can an over temperature fault.

To check login in to the Hub 3 menu at http://192.168.0.1/   use the numeric HUB PASSWORD from the bottom side label.   ( this is not the Wi-Fi password )

Run the Network diagnostic tool

Scroll down through the results and find the Temperature entry.   Is it normal ? 

Ashleigh_C
Forum Team
Forum Team

Hi there @Mike_R3 

Thank you so much for your post and welcome back to the forums, it's always great to have you here. 

I am so sorry that you are facing this issue with your Hub and thank you again for trying all the recommended fixes already. I do think, as these have not worked, it would be best for us to arrange an engineer to come and take a look into this for you. I will arrange this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

Ashleigh_C
Forum Team
Forum Team

Hello again @Mike_R3 
Thanks so much for your private message and confirming your address, I have now booked you a visit for the red light issue – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The engineer diagnoses the faults as not being caused by our network/equipment 
• The engineer discovers that the fault or problem relates to your equipment
• The engineer discovers that the fault or problem relates to any system that we are not responsible for
The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment