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Hub 3 Red Light

Joining in


Was online checking speeds due to intermittent issues with Internet and noticed the light on my Hub 3 should be white however ours is solid red and has been for a long while.

Could this be causing the issues with Internet connection? 



Very Insightful Person
Very Insightful Person

No, only if the Hub is genuinely overheating.  If the red LED stays on after a reset the Hub should be swapped out. This is the overheating warning and needs to be working correctly. If you wait here a day or two a VM Mod will discuss directly with you. 

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Forum Team
Forum Team

Hey Meghan_S, thank you for reaching out and I am sorry to hear there is an red light issue, also a warm welcome to the community.

I am going to send you a DM but in the meanwhile please do try these steps;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.


Matt - Forum Team

New around here?

Alessandro Volta

I wonder how the Forum Team can advise that the Hub would act normally after a power reset.  Surely the red light has a specific meaning and we’d all like to know what the official guidance is that the Forum Team are using.

Seph - ( DEFROCKED - My advice is at your risk)