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Hub 3.0 displaying constant red light.

wasp_man
Joining in

Hi, My Virgin media Hub 3.0 is displaying a constant red light, not the normal white light. Having lots of issues with poor wifi.

Have tried rebooting and pinhole reset with success.

Do I need the hub replacing?

4 REPLIES 4

Client62
Hero

It can just be the LED colour is fading or it can an over temperature fault.

To check login in to the Hub 3 menu at http://192.168.0.1/ use the numeric HUB PASSWORD from the bottom side label. ( this is not the Wi-Fi password )

Run the Network diagnostic tool

Scroll down through the results and find the Temperature entry. Is it normal ?

wasp_man
Joining in

Shows a few errors for WIFI and temperature says Normal.

wasp_man
Joining in

I am sure it was supposed to be replaced a couple of years ago and we never got a replacement. Had it about 8 years or more.

 

Hey wasp_man, thank you for reaching out and I am so sorry to hear about this.

I am going to send you a DM, but please can you try these steps for us;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.
 Look out my for PM. Cheers 

Matt - Forum Team


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