High RS error count

Question

Just upgraded to 1GBit and my download speeds are all over the place but generally no better that the 380M/Bit i was on before. The logs show a lot of RS errors, i have rebooted the modem a few times but they keep going up. Can someone from virgin please have a look.

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	419000000	7.5	41	QAM 256	2
2	411000000	7.6	41	QAM 256	1
3	427000000	7.4	41	QAM 256	3
4	435000000	7.4	41	QAM 256	4
5	443000000	7.1	41	QAM 256	5
6	451000000	7.3	41	QAM 256	6
7	459000000	7.3	41	QAM 256	7
8	467000000	7.3	41	QAM 256	8
9	475000000	7.2	40	QAM 256	9
10	483000000	7.1	40	QAM 256	10
11	491000000	7	40	QAM 256	11
12	499000000	7	41	QAM 256	12
13	507000000	7.2	41	QAM 256	13
14	515000000	7.2	41	QAM 256	14
15	523000000	7.3	41	QAM 256	15
16	531000000	7.4	41	QAM 256	16
17	539000000	7.6	41	QAM 256	17
18	547000000	7.6	41	QAM 256	18
19	555000000	7.8	41	QAM 256	19
20	563000000	7.9	41	QAM 256	20
21	571000000	8	41	QAM 256	21
22	579000000	7.9	41	QAM 256	22
23	587000000	7.9	41	QAM 256	23
24	595000000	8	41	QAM 256	24
25	603000000	7.9	41	QAM 256	25
26	611000000	8	41	QAM 256	26
27	619000000	7.9	41	QAM 256	27
28	627000000	8	41	QAM 256	28
29	635000000	7.9	41	QAM 256	29
30	643000000	7.9	41	QAM 256	30
31	651000000	8	41	QAM 256	31

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	40	5
2	Locked	41	39	0
3	Locked	41	44	0
4	Locked	41	50	0
5	Locked	41	30	11
6	Locked	41	35	26
7	Locked	41	52	0
8	Locked	41	38	27
9	Locked	40	35	49
10	Locked	40	41	44
11	Locked	40	49	52
12	Locked	41	35	65
13	Locked	41	45	61
14	Locked	41	39	52
15	Locked	41	39	37
16	Locked	41	44	22
17	Locked	41	40	47
18	Locked	41	35	45
19	Locked	41	39	27
20	Locked	41	36	32
21	Locked	41	35	35
22	Locked	41	37	52
23	Locked	41	38	47
24	Locked	41	34	43
25	Locked	41	31	31
26	Locked	41	32	35
27	Locked	41	27	48
28	Locked	41	32	17
29	Locked	41	27	38
30	Locked	41	36	25
31	Locked	41	39	15

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

33

Locked

40

2.4

1552047916

1

Tudor · Answer

We also need the upstream stats, they are just as important. Errors not too high, but the figures are accumulative since the hub was last power cycled. So please turn off your hub for a short period, this will reset the counters, then post a new full set of stats after about two hours. This will indicate the current line status.&nbsp;

GP1981 · Answer

3.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 04960000039.55120QAM 64114310000039.85120QAM 64223660000039.85120QAM 64333010000039.55120QAM 64442360000039.35120QAM 6493.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0ATDMA00001ATDMA00202ATDMA00003ATDMA00004ATDMA00003.1 Upstream channelsChannel Channel Width (MHz) Power (dBmV) FFT Type Modulation 1210.435.02KQAM 2563.1 Upstream channelsChannel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 12OFDMA2087400000000

GP1981 · Answer

those stats are about 24 hours old

GP1981 · Answer

Change since i posted yesterday&nbsp;3.0 Downstream channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1Locked417252Locked416703Locked417204Locked418105Locked4158256Locked4171297Locked4177178Locked4165619Locked41716710Locked40646711Locked40787512Locked41629813Locked417610014Locked41687515Locked41627116Locked41775717Locked41656618Locked41647419Locked41704420Locked41685621Locked41595922Locked41727223Locked41677824Locked41635325Locked41636126Locked41615427Locked41565328Locked42573829Locked41535330Locked41674031Locked426727

GP1981 · Answer

So does anybody from Virgin care to comment ?

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High RS error count

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0	49600000	39.5	5120	QAM 64	1
1	43100000	39.8	5120	QAM 64	2
2	36600000	39.8	5120	QAM 64	3
3	30100000	39.5	5120	QAM 64	4
4	23600000	39.3	5120	QAM 64	9

0	ATDMA	0
1	ATDMA	2
2	ATDMA	0
3	ATDMA	0
4	ATDMA	0