Major fault for 6 days and counting CR5

Today and for the last 6 days, my 1Gb broadband has been slow , i had an engineer visit last friday, all my gear was ok and signall was good, he said he checked CAB and cables and it must be a network error, he will report it. I have been constantly checking via (Diagnostic Check). and was getting told online ,known error should be corrected in 23hour, 9hours,next day, etc etc. , today i checked again and this time it said an engineer visit needs to be booked, which i have again and it is friday12th, BUT i know it is a network error on virgin media side!!, what are they up to??. i am paying for 1Gb and gettin 33Mb speed!! here are my sam knows results below and a BQM.