Forum Discussion

AlanN's avatar
AlanN
Joining in
3 years ago
Solved

Reduce ring count before landline voicemail kicks in?

Good afternoon,

How can I reduce the number of rings to 5 before voicemail kicks in on my Virgin Media landline?

Currently, it appears to be 10 rings and feedback received is that callers think there is no voicemail option & just hang up.

Can I change the ring count myself to 5, or this this something the VM support team can help with?

Thanks,

Alan

  • Lee_R's avatar
    Lee_R
    3 years ago

    Hi AlanN, thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R

14 Replies

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    3 years ago

    Hi AlanN, thanks for posting and welcome back to our community.

    Sorry to hear of any inconvenience your voicemail may be causing you. I would like to help you resolve this, as it's not something you can change from your side, sorry. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

    Regards

    Lee_R

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    3 years ago

    Hi AlanN, thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R

    • AlanN's avatar
      AlanN
      Joining in
      3 years ago

      Many thanks for all your help today Lee, much appreciated.

      The ring count is now perfect for my needs 🙂

      Kind regards,

      Alan

      • zambo's avatar
        zambo
        Superfast
        2 years ago

        This is also something I would like to do, and would be grateful if someone could fix for me.

        Many thanks

    • dave_a's avatar
      dave_a
      Joining in
      2 years ago

      Hi, I would also like to decrease the number of rings; I have recently been transferred to fibre landline

      Thanks

      • Adri_G's avatar
        Adri_G
        Forum Team (Retired)
        2 years ago

        Hi dave_a, thank you for joining our help forums and for your first posts here.

        A warm welcome to the VM community, glad to have you on board. 🙂

        We can surely help with amending the amount of rings before your landline switches to voicemail, in order to do this I will send you a PM here soon.

        Please, check the top right-hand side of our page to find a white envelope.
        Click on this and you'll see my message.

  • metalmartin's avatar
    metalmartin
    Joining in
    2 years ago

    Hi,

     

    I need ot do this as well please - to cut it down to two rings.  I called 150 and they said it couldn't be done, it clearly can.   Help please.

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi metalmartin 👋

      Thanks for posting and welcome to the Community Forums.

      I'm sorry you've had some trouble reducing your ring count. I'll send you a private message now, so I can look into this further for you. Please look out for it in the top-right, white envelope or by tapping "Messages" after tapping your profile picture.

      Thanks,

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi metalmartin 👋

      Thanks for your quick responses to my private message. I'm glad we have been able to reduce the number of rings before your Landline Voicemail service cuts in. For others who may wish to do a similar thing, please be aware that the number of rings we can set may differ depending on your area, or current Landline services with us.

      Please do let us know if you need anything else, and we'll be happy to assist.

      Thanks,

      • MikeR371's avatar
        MikeR371
        On our wavelength
        2 years ago

        Hi I tried to set my voicemail up this morning by calling 1571. It seemed to do something, but when I ring my number it just rings and rings and the voicemail doesn't kick in at all. Could someone look into this for me? Also I would like the number of rings before it kicks in to be as low as possible, since my landline was switched over to the fibre the ringer on my phone does not sound at all so I will just use the landline for taking messages.