Hard Rest Not Working on Hub 3

[Deanrwatson]

Tried the Admin Password on Hub 3 to access Router via 192.168.0.1 as I could not recall ever changing it. Did the whole disconnect Ethernet Cables, Reset Button for 60 Seconds, timed it, watched router go through reset. Went back to web page, tried the labelled password on the base no luck.

Stuck now. Just want to access the settings to improve the Wi-fi as only getting 30mbs in the room next door, on a 520mbs package. 

[jbrennand]

There are two passwords - one for settings and one for wifi - have you tried them both?

Also try it ion a laptop/computer connected directly to the Hub on an ethernet cable - rather than over wifi.

[Deanrwatson]

Yes, to both questions.

Thanks. I tried them before posting. Followed the "official" advice verbatim 

[Gareth_L]

Hello Deanrwatson.

Thanks for your post.

Sorry to hear you are having an issue with your hub not allowing access to the settings.
I'd like to take a look into this for you and arrange a hub swap as it sounds like the current hub may be faulty.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Thanks for those details Deanrwatson.

Can you please keep this post updated once the replacement hub has arrived, or if you have any issues after you have set this up.

Gareth_L