Frequent drop outs on both wifi and ethernet

[emmjay123]

We have M250 Broadband with Volt Speed Boost to M350 using a Hub3.  

Brief drop outs are frequent (say every half hour). This isn't really noticeable when streaming TV but when we're working from home we remote into servers that disconnect when the broadband drops out. This affects both when we connect via ethernet and wifi.

The broadband test doesn't suggest any issues. What would people recommend as the best route to try and get this resolved?

Any suggestions much appreciated.  

[jbrennand]

Are you sure that ethernet connected devices are dropping out at the same time as the wifi ones ? If they are it would suggest a network/Hub issue rather than the more common wifi interference.  So, can you do this...

___________________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality

[emmjay123]

Thanks John

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	4.6	40	256 qam	9
2	211000000	4.6	40	256 qam	10
3	219000000	4.8	40	256 qam	11
4	227000000	4.8	40	256 qam	12
5	235000000	4.9	40	256 qam	13
6	243000000	4.9	40	256 qam	14
7	251000000	5	40	256 qam	15
8	259000000	5	40	256 qam	16
9	267000000	5	40	256 qam	17
10	275000000	4.9	40	256 qam	18
11	283000000	5	40	256 qam	19
12	291000000	5	40	256 qam	20
13	299000000	5.1	40	256 qam	21
14	307000000	5	40	256 qam	22
15	315000000	5	40	256 qam	23
16	323000000	5.1	40	256 qam	24
17	331000000	5.3	40	256 qam	25
18	339000000	5.4	40	256 qam	26
19	347000000	5.3	40	256 qam	27
20	355000000	5.3	40	256 qam	28
21	363000000	5.4	40	256 qam	29
22	371000000	5.4	40	256 qam	30
23	379000000	5.5	40	256 qam	31
24	387000000	5.5	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	8597	0
2	Locked	40.3	8605	0
3	Locked	40.3	8694	5
4	Locked	40.3	8593	7
5	Locked	40.3	8626	5
6	Locked	40.9	8779	0
7	Locked	40.3	8708	0
8	Locked	40.3	8765	0
9	Locked	40.3	8707	0
10	Locked	40.3	8638	0
11	Locked	40.9	8659	0
12	Locked	40.3	8891	0
13	Locked	40.3	9045	0
14	Locked	40.9	9078	0
15	Locked	40.3	9077	1
16	Locked	40.9	8935	3
17	Locked	40.3	8880	0
18	Locked	40.3	8885	0
19	Locked	40.9	8975	0
20	Locked	40.3	9113	0
21	Locked	40.9	9007	0
22	Locked	40.3	8822	0
23	Locked	40.3	8704	0
24	Locked	40.3	7953	0

[emmjay123]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	32	5120	16 qam	1
2	32600000	32	5120	64 qam	9
3	39400000	32	5120	64 qam	4
4	53700000	32	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	4	0
4	ATDMA	0	0	0	0

[emmjay123]

Network Log

Time Priority Description

21/03/2024 19:48:38 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/03/2024 19:47:35 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/03/2024 14:14:4 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/03/2024 13:25:1 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

19/03/2024 07:22:34 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

18/03/2024 01:25:0 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

15/03/2024 11:22:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

14/03/2024 13:25:0 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

12/03/2024 09:53:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/03/2024 19:53:59 notice Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/03/2024 10:31:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/03/2024 00:30:8 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/03/2024 07:07:13 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/03/2024 11:55:7 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/03/2024 09:33:32 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/03/2024 20:25:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/03/2024 17:53:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/03/2024 15:16:42 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

03/03/2024 05:53:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/02/2024 20:52:25 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;C

M-QOS=1.1;CM-VER=3.0;

[emmjay123]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2423c7ee18c4675c6e8346aef38b7d37b3... 

[jbrennand · Accepted solution]

Some worrying things in there - I will ask VM to look at it

[emmjay123]

Thanks John, much appreciated.

[Gareth_L]

Hello emmjay123.

Thanks for your post and welcome to our community.

Sorry to hear about the drops you have been having and effect these are having when you are working from home.

I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello emmjay123.

Thanks for your time over the weekend.

Looks like you were able to access your appointment online and change the date.

Can you please let me know how the engineers visit goes.

Gareth_L