Forum Discussion

emmjay123's avatar
emmjay123
Joining in
11 months ago
Solved

Frequent drop outs on both wifi and ethernet

We have M250 Broadband with Volt Speed Boost to M350 using a Hub3.   Brief drop outs are frequent (say every half hour). This isn't really noticeable when streaming TV but when we're working from ho...
  • jbrennand's avatar
    jbrennand
    11 months ago

    Some worrying things in there - I will ask VM to look at it

emmjay123's avatar
emmjay123
Joining in
11 months ago

Thanks John

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12030000004.640256 qam9
22110000004.640256 qam10
32190000004.840256 qam11
42270000004.840256 qam12
52350000004.940256 qam13
62430000004.940256 qam14
7251000000540256 qam15
8259000000540256 qam16
9267000000540256 qam17
102750000004.940256 qam18
11283000000540256 qam19
12291000000540256 qam20
132990000005.140256 qam21
14307000000540256 qam22
15315000000540256 qam23
163230000005.140256 qam24
173310000005.340256 qam25
183390000005.440256 qam26
193470000005.340256 qam27
203550000005.340256 qam28
213630000005.440256 qam29
223710000005.440256 qam30
233790000005.540256 qam31
243870000005.540256 qam32


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.385970
2Locked40.386050
3Locked40.386945
4Locked40.385937
5Locked40.386265
6Locked40.987790
7Locked40.387080
8Locked40.387650
9Locked40.387070
10Locked40.386380
11Locked40.986590
12Locked40.388910
13Locked40.390450
14Locked40.990780
15Locked40.390771
16Locked40.989353
17Locked40.388800
18Locked40.388850
19Locked40.989750
20Locked40.391130
21Locked40.990070
22Locked40.388220
23Locked40.387040
24Locked40.379530

 

emmjay123's avatar
emmjay123
Joining in
11 months ago

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16030000032512016 qam1
23260000032512064 qam9
33940000032512064 qam4
45370000032512064 qam2


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0020
2ATDMA0010
3ATDMA0040
4ATDMA0000
  • emmjay123's avatar
    emmjay123
    Joining in
    11 months ago

    Network Log

    Time Priority Description

    21/03/2024 19:48:38 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    21/03/2024 19:47:35 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    21/03/2024 14:14:4 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    21/03/2024 13:25:1 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    19/03/2024 07:22:34 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    18/03/2024 01:25:0 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    15/03/2024 11:22:40 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    14/03/2024 13:25:0 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    12/03/2024 09:53:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    11/03/2024 19:53:59 notice Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    11/03/2024 10:31:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    11/03/2024 00:30:8 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    09/03/2024 07:07:13 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    08/03/2024 11:55:7 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    08/03/2024 09:33:32 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    06/03/2024 20:25:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    06/03/2024 17:53:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    03/03/2024 15:16:42 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    03/03/2024 05:53:36 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

    28/02/2024 20:52:25 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;C

    M-QOS=1.1;CM-VER=3.0;