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Do i require an engineer

Mdavidson89
Joining in

on ‎02-08-2024 23:51

I have Gig1 proving on the 10th but having looked at setups my socket looks like the bold one. Will i medd to contact them to install thr new one before i recoeve my hub or will i meed to wait until I receive my hub 

Screenshot_20240802_233357_Samsung Internet.jpg

 

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nodrogd
Very Insightful Person
Very Insightful Person

on ‎03-08-2024 09:57

That is a VM phone socket, which is only for the legacy phone service not for internet. See if you can trace the incoming cable for this box, as the incoming feed should be dual coax & phone cable & it may allow you to trace where the coax goes to.

If you are in a flat that has communal wiring you will more than likely need a technician to get started.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ashleigh_C
Forum Team
Forum Team

on ‎05-08-2024 10:45

Hi there @Mdavidson89 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you so much to nodrogd for their help so far. Have you been able to identify if the appropriate cabling is present at the address?

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