Constant Red light on hub 3

[fayec202]

Soon after changing package my broadband is intermittent. Red light on hub 3 box, I’ve done all the checks steps, is well ventilated etc. I only ever end up with check back here in 24hours. 
I’ve had the hub for 7 maybe 8 years, can someone please help me?

TV works fine.

[Matthew_ML]

Hey fayec202, thank you for reaching out and I am so sorry you are having some issues with a red light.

Please do try these steps;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.
 And also look out in your DM's.

[fayec202]

Matt I’ve done all that several times, over several weeks. Can you send me a new hub?