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Constant Red Light on Hub 3 and wi fi dropping

casbar
Dialled in

Wi Fi keeps dropping, have checked all cables, Reset Hub several times, tried virgin support on 150, couldn't speak to anyone, promised to send a link to my phone, which never arrived.

The hub is in exactly the same position it has been for 5 years with no issues, it has just started to show the red light and poor wi fi coverage. 

What is the solution πŸ™‚

4 REPLIES 4

Adduxi
Very Insightful Person
Very Insightful Person

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

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casbar
Dialled in

Thanks, just spent 30 mins talking to virgin media support. They told me to check the cables, then said the red light is nothing to worry about and they will monitor for 48 hours and get back to me. I explained I had reset the hub, which they could see, but still insisted the red light is nothing to worry about.

Hi @casbar, thank you for your posts.

We're sorry to hear about the problem you're having πŸ˜”

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @Adduxi πŸ‘

Regards,
Daniel

casbar
Dialled in

Thank you Daniel for all your help. Had a text that a replacement Hub is on its way

Robert