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Complaint Tracking

d557
Joining in

How can you see the status of a complaint?

I have an active complaint that was subject to a pitiful VM 1st response that was almost all irrelevant to the complaint and significantly very unhelpful. I replied by email (but that is another issue).

VM website states "you can track the progress of your complaint on My Virgin Media by going to the My Cases dashboard."

Guess what, this is about as accurate as other information VM elect to provide. 'My Cases' does not appear to exist when I look at both the mobile and web versions of My Virgin Media.

Maybe I just wait for the clock to tick down and take the issue to CISAS were I have had several successful adjudications against VM.

10 REPLIES 10

jpeg1
Alessandro Volta

The function of VM's "Complaints Department" (probably one person WFH part time) is to shut down complaints with as little action as possible.  If you really want a result, the Ombudsman will be needed. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.