Forum Discussion

Zarial's avatar
Zarial
Joining in
8 months ago
Solved

Order Tracking

Hello

I placed an order for M125 Fibre Broadband on 03/06 and got a order reference number with a delivery date of 06/06 but i haven’t got any mail since.I cant register as a member as i only got order reference. 

thanks ,

Win

  • Hi Win

    You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi Win

    You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

  • Hi Zarial 

    Thanks for posting, welcome to both the community and indeed Virgin Media 🙂

    Sorry to hear you've not heard back. I'll send you a PM now to assist further.

  • Hi Zarial 

    Thanks for joining me on PM.

    Just to update the thread, you've confirmed you've visited a local O2 store and sorted this 🙂

    Please pop back to the Community should you ever need help.