Forum Discussion

d557's avatar
d557
Joining in
2 years ago
Solved

Complaint Tracking

How can you see the status of a complaint? I have an active complaint that was subject to a pitiful VM 1st response that was almost all irrelevant to the complaint and significantly very unhelpful. ...
Vircrap's avatar
Vircrap
Joining in
2 years ago
  • I have exactly the same problem. My Cases simply doesn’t exist. 4 times in under a month my landline has gone. I phoned today to complain again. Cut off after 12 minutes after waiting to speak to a manager. No one phones back. My wife and I have both tried to send an on line complaint this afternoon. Both times it vanished when sending. I phoned back. Message says they are “too busy” and cuts you off immediately. Awful service, the worst I have ever known.
goslow's avatar
goslow
Alessandro Volta
2 years ago

You can share your unhappy complaint experience with OFCOM.

They launched an investigation into VM on 13 July 2023 specifically into VM's cancellation and complaints processes.

https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275

Case ref. no. and an email at the bottom of the above page or submit with same info via the contact form

https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

Submitting information won't help your individual complaint but it will contribute to the OFCOM investigation and it sounds like your experience is directly relevant to the terms of reference of the investigation.