Cable repull keep rescheduling - customer service not helping

[AceDrAce]

We have had 3 weeks now of complete loss of service. 
Had 3 engineers on site, all convinced they had found the issue when the issue continued.

The last engineer suggested a cable re pull and told us for complete loss of service it would be 48 hours. Nobody showed up for the appointment which was scheduled.

i have been on the phone with customer service for hours since then. Waited on multiple call backs that have never happened, eventually managed to speak to a manager who apologetically told me I have been given the wrong information by everybody else I spoke with.

The manager told us the next available appointment for a cable repull would be January. Then maybe December.
I have no faith this will actually happen as nobody has been able to give us a set appointment date.

what are my options at this point? 
I have filled a complaint form and heard nothing back. 

[jpeg1]

If it helps, you will be due for substantial compensation. Keeprecords of all communications with VM.

https://www.virginmedia.com/help/automatic-compensation

[AceDrAce]

Thank you, I have made a record of all calls and what I’ve been told. I have been given countless “reference numbers” for “escalating forms” operators have said they have done as well. 

The manager I spoke to also kept telling us about compensation which helps in a way but what I’d really like VM to be able to tell me is when this appointment for the cable fix will happen.

We’re really quite fed up and asked to cancel which apparently we will be able to do if the appointment in December does not happen (we’re on a contract and apparently have to have been 30 days without service before they agree to let us out of that).

I suppose that seems like the only choice. 

[Matthew_ML]

Hey AceDrAce, thank you for reaching out and a warm welcome to the community I am so sorry to hear there is some pre pull issues.

I can see you've spoken to the team about this, did they manage to help at all?