Forum Discussion
If it helps, you will be due for substantial compensation. Keeprecords of all communications with VM.
- AceDrAce2 months agoJoining in
Thank you, I have made a record of all calls and what I’ve been told. I have been given countless “reference numbers” for “escalating forms” operators have said they have done as well.
The manager I spoke to also kept telling us about compensation which helps in a way but what I’d really like VM to be able to tell me is when this appointment for the cable fix will happen.
We’re really quite fed up and asked to cancel which apparently we will be able to do if the appointment in December does not happen (we’re on a contract and apparently have to have been 30 days without service before they agree to let us out of that).
I suppose that seems like the only choice.
- Matthew_ML2 months agoForum Team
Hey AceDrAce, thank you for reaching out and a warm welcome to the community I am so sorry to hear there is some pre pull issues.
I can see you've spoken to the team about this, did they manage to help at all?
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