Brand new Hub 3 - rattling noise, LED is red, logs overheating errors, and constantly drops connection

[vkapit]

Plugged in my new Hub 3 router today.

1. The wifi connection keeps dropping.
2. The LED is red and the device logged overheating.
3. There is something loose inside that makes a rattling noise.
4. I've reset the device using the reset pin and it hasn't fixed the issue.
5. There's one or more loose parts rattling inside. When I turned it upside down, a piece of plastic fell out.

I'll require a replacement asap.

It is clear from forum discussions like Hub 3 Woes - Virgin Media Community - 5483299 that I've been given an old, defective Hub 3.

The Hub 3 logs from port http://192.168.0.1/ contain the following errors/warnings:

"Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out"

and 

"Touchstone Thermal Event: Temperature Exceeded - Device Entering Tier1 HOT Protection Mode"

[Kath_P]

Hi vkapit, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear the hub has a red light and not operating correctly. We won't be able to fix this remotely so I would like to arrange a hub replacement for you and we need an engineer to come out to do this. I just need to confirm the address to move forward on this.

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,