Verification expired

[J_tomo89]

I can't log in to my account it keeps saying the verification link has expired, can somebody help me with this please

[Zach_R]

Hi @J_tomo89,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're having some trouble accessing the My Virgin Media online account. Does the email with the verification link arrive in your inbox almost right away or is there a delay?

Thanks,
 

[J_tomo89]

Not straight away after 2 or 3 minutes it arrives 

[Martin_N]

Thank you for that information. Can you confirm if you have attempted to sign in since using any of the links?

^Martin

[J_tomo89]

I have tried several times getting a link all times it hasn't worked 

[Akua_A]

In this case, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,