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Verification email expired / not coming through

rh1905
Joining in

Hi,

I've been trying to register for a my Virgin Media account having recently became a new broadband customer.

When I tried to make an account a few days ago, everytime I clicked the link in the verification email to verify my email address, it said the link has expired. After a few tries I gave up.

I tried again today and this time the verification email hasn't even come through. 

Any help? 

Thanks,

Rahim

1 REPLY 1

Daniel_Et
Forum Team
Forum Team

Hi @rh1905 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel