I am unable to reset my password as the password strength is classed as “invalid”, even when using passwords generated by a password generator. I am therefore not able to reset my password and access my virgin media account.
1. Open the MyVirginMedia app
2. Select “Broadband tv and phone”
3. Select “Forgotten … password
4. Follow the link provided in my email to the reset password page on virginmedia.com
5. Try to choose a new password
No passwords are valid. Password strength is ”invalid” even when meeting the password criteria.
A password can be set and password for my account changed.
Answered! Go to Answer
My password has stopped working.
Went to reset page on both Windows/Chrome and Android/Samsung internet. System will not accept new password even strong one it has suggested.
What should I do next?
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