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Sorry, there was a problem registering that password. Please choose a different one!!

fabfiesta
Joining in

I have been online as a new customer for a week now. I keep trying to register and all i get is this message..

Sorry, there was a problem registering that password. Please choose a different one.

I have tried all different platforms and passwords. I have a lengthy online chat going and i just get passed from one department to another no one can sort the issue. please help!

18 REPLIES 18

Zach_R
Forum Team
Forum Team

Hi @fabfiesta,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you're having some trouble registering a password for a My Virgin Media online account. Have you ensured you're meeting the necessary password criteria? Have you also tried using a different browser and/or device?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


Hi Zach, 

yes as I said in my post, I have tried all browsers, devices and password combinations. I have over 4 hours of online chat with various departments who can’t help me, one even tried to set up a password for me and couldn’t then she passed me to someone else. I have also tried calling and had no luck there. This is a common problem on your community chat and needs to be fixed! Please some one must be able to help, how can I not access my account online? 

In this case, to best help, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Akua_A
Forum Team
Forum Team

Glad to hear this issue has been resolved @fabfiesta 

Please do not hesitate to contact us if you need any further help 🙂

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


I've got exactly the same problem.  I've tried on multiple devices with different password combinations and have just updated the app too which didn't work.  Please can you help me get this sorted.  Thanks.

Hi JohnnyRob999, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear you're having difficulty getting registered for My Virgin Media due to this error. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Many thanks,

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Akua_A could please send me the previous personal message so I can resolve my signing in problem with my iPhone? I have tried everything as the the other person had with the same result

Hi  please could you help me too , I have this message I’m trying to register my email on my new iPhone and it says no password, ! When I have tried to change my password it comes up with the same message , previously my old phone stopped sending mail with virgin but would still receive mail , however my I pad will receive and send ( but I really need access on my phone ) !?

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

Hi Karenbish21, 

 

Thank you for your post and welcome to the forums. 

 

Can you please try the following for me please: 


Step 1: Recover the MyVM Password


Select sign in 
Select Forgotten your email or password? under the password box 
Follow the instructions to change your password 

Step 2: Generate a new E-mail App Password


Sign in to My Virgin Media 
Go to Account settings, then Account details 
Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail 
Then, under Virgin Media Mail app password tap Get password 
Continue the flow and a new secure password will be generated, and the mailbox unlocked 
Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password. 

 

Cheers, 

Ryan.