Forum Discussion

Andre827's avatar
Andre827
Tuning in
2 years ago
Solved

Can't register: Sorry, there was a problem registering that password. Please choose a different one.

I can't use any password, I've tried 5 all are giving me the same error, can someone fix this problem? Error: Sorry, there was a problem registering that password. Please choose a different one. ...
Register page broken
  • Andre827's avatar
    Andre827
    2 years ago

    Yes, I figured out the problem was the email I used, Virgin doesn't support emails with the addition sign, as I explained in the previous message.
    Thanks,
    Andre

rocca11's avatar
rocca11
Joining in
2 years ago

Thank you Andre827 and cottagers  for figuring this out. I wasn't even using a + sign, but I have a .ie custom domain. 
VM, you're useless for 

  1. Not displaying the correct error message. The error from your api says "unknown". The error we see is on the password step saying it's a problem with our password even though we get all green for the password requirements. The error we've figured out as customers is actually to do with our email, even though we've already passed through email entry step.
  2. You're potentially helping the dozens of people on this forum in DMs. Only due to the customers i've mentioned above, I was able to figure it out. Why not at least explain it in a reply saying "We only support emails in a certain format and we apologise for the incorrect error message." ???. Simple, low cost, temporary solution so people at least know.
    1. https://community.virginmedia.com/t5/Forum-Archive/Trying-to-register-but-password-not-accepted/td-p/5016564
    2. https://community.virginmedia.com/t5/Email/Sorry-there-was-a-problem-registering-that-password-Please/m-p/5476745
    3. https://community.virginmedia.com/t5/Forum-Archive/Sorry-there-was-a-problem-registering-that-password/m-p/5302015
    4. It's a joke how many people have asked about this and you haven't explained in public what to do: full search results
  3. I messaged support on whatsapp about it months ago saying i'd get a follow up from IT - got nothing. I called aswell, they had no clue.
  4. You have not fixed the issue to allow any email or at least show the true error message. How many people with corporate emails are sitting around unable to get setup?!?!