Virgin Media Community

[Sarah_Walker22]

Hey

I am new Virgin Media customer and I am trying to register on MyVirginMedia.

I am not able to do this as whatever I try, I am getting the error "You can't use that password. Please choose another" when entering a password for my account.

I have tried both through a few browsers: Firefox, Chrome and Edge and also through the MyVirginMedia app on Android and get the same error whatever.

It says that "All password requirements met " but won't allow me to create a password whatever I try.  I can see from other Forum posts that this seems to be a common issue - please can someone help me solve this so can access my account?

Apologies to the original poster, I have copied your post as it asks exactly what I need to and you have received a response!

[Steven_L]

Hey Sarah_Walker22,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with registering for your online account, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L · Accepted solution]

Thanks for confirming your details via private message, I have tried to create your online account from here with the same result, I have now passed this over to our support team to look into and once they come back with an update, I will be in touch to advise.

Kind Regards,

Steven_L