No account number
Hi, I'm unable to reschedule the appointment to deliver my wifi hub as I don't have a MyVirginMedia account. However, I'm unable to create an account as I do not have an account number. I did rec...
Forum Discussion
Martin_N
Forum Team
Forum TeamHi maebhhowell,
Thank you for your post and welcome to the community.
Your account number should be on any correspondence you have received regarding account information.
^Martin
Hi,
The only correspondence I have is a pre-contract agreement which has the account number bit left blank.
- Martin_N
Thank you for confirming that. Okay, what I will do is private message you now so that I can access the account and look to assist with this.
^Martin
Hi there im also having this problem can you help me out please??
Hi there Alex_Steed,
Thanks for your post and welcome to the community.
Many apologies for the issues faced, so we can get this investigated however I've dropped you a PM.
The message will appear within the envelope icon.
Regards,
I'm having this same issue. Please help
- Daniel_Et
Hi Lewyewy 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear this 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
Hi, I’m having the same issue as well is there any way you can help?
- Matthew_ML
Hey beth1915, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.
I am going to send you a PM to see if we can help with this, please do look out for it. Cheers
