New account old account number

[boabiedazzler]

I can’t control my new account as the my virgin app is using the old account number. Tried to change mail address but the new account is already connected to my mail address 

[Joseph_B]

Hey @boabiedazzler,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue with your online account, I would like to go about looking into this further with you, for me to do so I will need to send you a private message to confirm some information.

Joe