I have two account numbers?

[ZackSparrow]

I’ve been a customer since December, I seem to have two account numbers, both in browser and my virgin media app think my services haven’t started yet, This is very annoying as I can’t view my bill anywhere but via email, I can’t change any settings. I can’t for the life of me get hold of anyone on the live chat, any solutions aside from sitting on hold for an undetermined amount of time…

[Reece_MH]

Hi ZackSparrow 👋

Thanks for posting, and welcome to the Forums.

I'm sorry to hear you're having some trouble with your online account showing the incorrect account number. I'm going to send you a private message, to assist further with this. Please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

Thanks,

[Reece_MH]

Hi ZackSparrow 👋

Thanks for speaking with me privately regarding this issue. I'm glad we've been able to get things sorted.

If you do need anything please, please do not hesitate to create a new post in the relevant section, and one of the team/community will be more than happy to help out.

Cheers,